Returns Policy

Returns

We offer FREE NZ WIDE returns!!!!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and hygiene seals in tack and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thepoleboutique.co.nz. If your return is accepted, we’ll send you a return shipping label , as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please contact us for any questions regarding returns at info@thepoleboutique.co.nz.

International returns are always accepted however we cannot offer free returns on these items. The cost of your return is determined on a case by case basis.

Once we have received your return a store credit will be issued. These have a 1 year expiry. No cash refunds are issued for returned items.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can take all measures necessary to rectify the situation.

Exceptions / non-returnable items

We do not accept returns on items if the tags are removed and the items are no longer in an unworn condition. We do not accept returns on any pole grip products if the product has been unsealed and/or the original packaging of the product is damaged or removed. Unfortunately, we cannot accept returns on final sale items or gift cards. 

Exchanges 

We do not offer exchanges, however all returns that are accepted will be issued a gift card to the amount originally purchased minus any relevant shipping costs and this can be used to purchase the new item you wanted to exchange your return with. Unfortunately if you placed your order during a sale period and return that order, we will not be able to honour the sale on any new purchases if it has ended. 

Refunds

Refunds will only be issued if the item arrived damaged, or we sent the wrong item. All other returns will be issued a store credit via a gift card, with a 1 year expiry date to the full amount payed by the customer minus any relevant shipping charges.